Specialist Services

General Management Recruitment

With a growing trend for general management roles, we’ve been delighted to help firms recruit Heads of Operations, Business Managers and Practice Managers into their teams.

We find ourselves placing more and more general management roles, often helping firms with their first-ever placement of such a position. It’s always rewarding for us to support firms with new capabilities, and it’s clear that firms are increasingly looking for general management professionals who can act as their operational backbone, taking on a wide range of important responsibilities.

The list of duties and responsibilities for general management roles varies from firm to firm. But a Head of Operations/Business Manager/Practice Manager will typically be responsible for supporting operational excellence (usually for a practice group or department). They’ll take on a range of responsibilities which take in staff, clients, marketing, finance, performance management and general administration. In addition, the roles often cross into Chief of Staff territory, providing executive support to the practice group leader.

Many of these professionals have a core competency in finance and may perhaps have been accountants in their previous lives. Others will come via the legal route or another function, the most common being business development or marketing. Regardless of the background, strong financial acumen is essential and is often established with an MBA.

Broad experience is important for many of these roles; firms look for candidates who understand finance, human resources, IT, business development and marketing, and who can use that knowledge to help these functions work effectively. In the larger firms, areas like international integration (of systems, technology and client service) also figure significantly in the list of priorities. For the right candidate, firms can provide the opportunity to help shape and drive international strategy, helping on overseas expansion activities, as well as supporting the implementation of the firm’s global vision.


Clients enjoy working with us

Firms are looking for candidates who have the ability to work with people at all levels, to manage relationships between partners and other business services professionals and to translate business strategy into operational effectiveness.

These are exciting roles that require interaction with people throughout the business. With firms looking to implement change that improves operational efficiency, Head of Operations, Business Manager and Practice Manager roles provide candidates with a way to make a significant contribution to the success of the business.

Let us know if you would be interested in finding out more about how Totum can help you into a general management recruitment role such as Head of Operations, Business Manager and Practice Manager. 

Our years of work dedicated to business services mean that we are ideally placed to make the right match for your skills and career aspirations. 

Whatever you want from your next career step, we are on side to deliver success.

Contact our Expert Consultants